As a Medical Editor, Jennifer McCready-Maynes works with investigators, analysts, and project teams across Arbor Research to produce scientific papers, reports, and other deliverables. She ensures that all written content is of the highest quality, and that the knowledge gained through research is available to the people it helps the most.

In addition to editing a wide range of written content, Jennifer also manages the process of submitting research papers to peer-reviewed journals.

“The back end of the publication process – uploading the paper, managing submission, coordinating revisions – can be very time consuming,” said Jennifer. “With the editors managing this process, the authors are free to focus on the content.”

She adds, “From the perspective of an author, it’s a huge bonus to have somebody on your side working to make your paper more accessible and to get it published quickly and easily.”

The Editorial team frequently works with many different departments across the organization, and Jennifer enjoys the cooperative work environment.

“We do have ‘collaborative’ in our name, and I think that is a big part of the spirit of the organization as a whole. It’s just a really great feeling of everybody working toward a goal – everybody is on the same team.”


Chad Cogan is an experienced research analyst who performs quantitative research for the Health Policy and Practice program area. He works to design and implement analytical approaches for the End-Stage Renal Disease (ESRD) Quality Incentive Program (QIP) project and the evaluation of the Home Health Value-Based Purchasing (HHVBP) incentives, as well as other health services research.

Chad’s main responsibilities are developing SAS code to perform complex statistical analyses on large data sets and writing reports. He has contributed to papers accepted for publication in peer-reviewed journals and abstracts accepted for presentation at major scientific meetings. Chad noted, “I get to enjoy a good mixture of programming, statistical modeling and analysis, and writing.” 

Many Research Analysts, including Chad, enjoy the opportunity to learn about new areas of research. “I’ve definitely learned a lot about ESRD over the years through collaboration with our clinicians and other investigators,” Chad reflected. “I have had the privilege to work with so many talented individuals who have great respect for one another. Most importantly, I feel that the work that I do impacts patient lives in a positive manner.”


Bob Droppleman started working at Arbor Research when it was just getting started in 1997. In addition to serving as the IT network manager and the security officer for the organization, Bob’s collegial spirit and desire to share his deep knowledge sets the tone for the entire organization.

Often, Bob hires staff for the IT department who have experience in IT operations. In terms of professional growth, Bob supports his staff and promotes from within. Bob notes, “If someone shows interest in learning about an IT issue or concept, I encourage that, and we’ll try to find a way to use it. If you’re interested in what you’re doing, you’re much more likely to be engaged.”

Supporting professional growth within the department has helped Bob meet growing IT security needs. Research projects require IT staff who can identify risks to the system and mitigate those risks. Most members of the team don’t have security experience when they join, but Bob makes sure that those with an interest are trained in security and assigned challenging work.

As Arbor Research has grown and technology has changed over the years, the work of the IT department has evolved, as well. Bob enjoys the changing nature of the work, and stays with Arbor Research because he knows the work is meaningful. “We are here to improve patient lives and improve patient outcomes, and that is the focus of the organization. That is a big motivator for me. So when I’m stuck with a big problem, I think, ‘this is not in aid of some short-term goal, this is in aid of keeping our research going – and that research actually helps people.’”



Zach is a health care research programmer who works in SAS and SQL to develop standard analytic files for several different projects. His work allows him to collaborate with staff across the organization to provide data for research.

“As an organization, we’re very personable and we like to work in teams. Speaking for myself, I get more satisfaction from reaching goals as a groupsays Zach. The positive atmosphere at Arbor Research, where people can work together to accomplish meaningful health care research, is a key reason Zach enjoys his work here.

The job of a programmer is rewarding, and there are opportunities for advancement. Arbor Research employs a large staff of experts who are always willing to share their knowledge. Staff are challenged to learn new skills and take on advanced work. Zach notes, "Anybody can find their own fit here. Our managers enjoy bringing in someone who’s enthusiastic and has ambition.”

Zach would recommend Arbor Research to programmers like himself:

“Working at Arbor Research has exceeded my expectations – for the quality of work we’re doing and for the flexibility the company offers. I tell other people about it and they can’t believe it. They say ‘wow – I did not know this type of organization existed.’ And I didn’t either until I got here. The people are great – that’s the best part.”